Thank you for shopping with Glow Nepal. We aim to provide a smooth and reliable delivery experience for our customers.
Delivery Areas
We currently plan to serve customers within Kathmandu Valley and, where possible, outside the valley through available delivery partners.
Delivery Time
Delivery time may vary depending on product availability, delivery location, and order volume.
Estimated delivery timelines may be:
- Inside Kathmandu Valley: usually within 1 to 3 business days after order confirmation
- Outside Kathmandu Valley: usually within 3 to 7 business days after order confirmation
These timelines are estimates and may vary due to weather, transport issues, public holidays, or other factors beyond our control.
Order Confirmation
Orders may be processed only after confirmation through our store, phone, message, or other communication channel. In some cases, we may contact customers to confirm product availability, delivery details, or substitute options.
Product Availability
Some products listed on our website may be:
- in ready stock
- temporarily unavailable
- available on request
- available through pre-order or sourcing support
If a product is unavailable or not in ready stock, delivery may take longer than usual. Customers may be informed of the estimated waiting period before final confirmation.
Delivery Charges
Delivery may be free or charged depending on your delivery address and the value of your order. The delivery charge is not calculated automatically at checkout — it is shown as “To be confirmed”.
A valid phone number is required to place an order. Our sales representative will call you to confirm the delivery charge before dispatch. Your order is dispatched only after you confirm.
Delays
Glow Nepal is not responsible for delays caused by:
- incorrect delivery information provided by the customer
- customer unavailability at the time of delivery
- courier or transport delays
- weather, strikes, road conditions, or other external issues
We will still try our best to keep customers informed in case of major delays.
Failed Delivery Attempts
If a delivery attempt fails because the customer is unavailable, unreachable, or provides incorrect address/contact details, re-delivery may be delayed and additional charges may apply.
Inspection Upon Delivery
Customers are requested to check the package at the time of delivery. If the package appears damaged or the wrong item has been delivered, please contact us as soon as possible.
Contact
For delivery-related questions, customers may contact Glow Nepal through our Contact Us page or available support channels.